Customer communication automation · UAE

Connect customer messages to the systems your team already uses.

AutoForward.io designs and implements practical workflows across WhatsApp, SMS, email, Slack and your CRM—so enquiries reach the right person, records stay updated, and follow-ups do not disappear inside one phone.

Done-for-you setup Fixed-scope projects UAE-based support
Example enquiry workflow ● active
WA

Customer sends a WhatsApp enquiry

Existing business number or official Cloud API

CRM

Contact and message are logged

HubSpot, Pipedrive or GoHighLevel

@

The right staff member is alerted

Email, Slack or internal notification

Follow-up is tracked

No spreadsheet or manual forwarding required

We build around your process—not the other way around.
The gap we fix

Your customers communicate in one place. Your team works somewhere else.

That gap is where enquiries get missed, customer history gets lost, and staff waste time copying information between tools.

Your customers use

WhatsAppSMSWebsite formsPhoneEmail

Your team uses

HubSpotPipedriveGoHighLevelSlackShared inboxes
Professional services

Practical workflows, implemented for you

We do not sell vague “AI transformation.” We scope a specific communication problem, build the workflow, test it with your team and document how it works.

01

WhatsApp to CRM

Turn incoming conversations into usable CRM records instead of isolated phone chats.

  • Create or update contacts
  • Add messages as notes
  • Assign follow-up owners
  • Notify the right team member
02

WhatsApp to Email or Slack

Give staff visibility without asking everyone to monitor the same WhatsApp phone.

  • Forward selected messages
  • Route by team or keyword
  • Reply through supported workflows
  • Escalate urgent enquiries
03

Lead Routing

Move new enquiries from website, email or messaging channels to the correct person automatically.

  • Lead source capture
  • Rules-based assignment
  • After-hours alerts
  • Follow-up reminders
04

SMS and Android Integration

Connect business phones and Android devices to systems that normally cannot see their activity.

  • Forward incoming SMS
  • Log texts in CRM
  • Send operational alerts
  • Capture selected notifications
05

Official WhatsApp Setup

For teams that need a formal WhatsApp Business Platform deployment rather than a lightweight connection.

  • Provider selection
  • Cloud API onboarding
  • Template and webhook setup
  • Integration with existing tools
06

Workflow Audit

Map the current process before spending money on another platform your team may not use.

  • Current-state review
  • Integration recommendations
  • Risk and dependency check
  • Fixed-scope implementation plan
How it works

A small project with a clear finish line

No endless consultancy engagement. Every project begins with a defined workflow, fixed responsibilities and an agreed handover.

01

Audit

We review how enquiries arrive, who handles them and where the process breaks.

02

Design

You receive a proposed workflow, required platforms and a fixed implementation scope.

03

Implement

We connect the systems, configure rules, test edge cases and train the relevant staff.

04

Support

Choose a handover-only project or ongoing monitoring, adjustments and support.

Platforms

We work with the tools already inside your business

The exact stack depends on your requirement. AutoForward.io can use AutoForward Text, official WhatsApp providers or established third-party platforms where they are the better fit.

WhatsApp BusinessExisting app-based workflows
Meta Cloud APIOfficial WhatsApp connectivity
AutoForward TextRouting and device automation
WATI and BSPsUsed when a full inbox is needed
HubSpotContacts, notes and routing
PipedriveSales pipeline integration
GoHighLevelLead and CRM workflows
Email and SlackTeam notifications and handoff

What we are

A specialist implementation partner for customer communication workflows across messaging, email and CRM systems.

What we are not

A generic software agency, chatbot factory or consultancy trying to replace every system your business already has.

Prefer to set it up yourself?

AutoForward Text is our self-service platform for forwarding SMS, WhatsApp messages, calls and Android notifications to email, Slack, CRM systems, webhooks and other destinations.

Visit AutoForward Text →

Find the communication gap costing your team time and enquiries

Book a short workflow audit. We will review your current setup, identify what should be automated and tell you honestly whether AutoForward.io, AutoForward Text or another platform is the right fit.

Book your free workflow audit